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We are recruiting for an experienced Contract Administrator / Helpdesk Advisor to a growing team in a fast-paced, customer-focused environment in City Centre Manchester. This is a full-time opportunity. As the contract Administrator you will play a vital role in supporting both planned and reactive service delivery, while also handling new business enquiries. This is a permanent role paying £27k pa, working 8-hour shifts Monday to Friday between 7am and 6pm
Benefits:
- Quarterly bonus scheme (up to £4k annually)
- 30 days holiday including bank holidays
- Medical Health Cash Plan
- Company Sick Pay
- Enhanced Pension Contributions
- Life Assurance Scheme
- Perkbox access including wellbeing packages
The Role:
- Handling inbound calls and online enquiries
- Logging jobs and maintaining accurate data in the CRM
- Preparing job quotes using rate cards and tariffs
- Supporting customers with urgent issues and finding quick solutions
- Coordinating with commercial and operational teams to process orders
- Checking job information thoroughly before invoicing
- Occasional paid weekend support on a rota basis
- Full training provided
About You:
- Detail-focused and confident with data entry
- Experience with CRM systems preferred
- Excellent customer service and communication skills
- Comfortable working in a busy, high-volume environment
- Flexible, proactive, and able to work beyond standard hours when needed
- Confident discussing services with new and existing clients
- Telesales experience is a bonus, but not essential
If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Karen Chatfield